TERMS & POLICIES
ABOUT OUR PRODUCTS
John Derian’s designs are based on vintage imagery. To preserve the antique character of the images, imperfections that are found in the source materials such as tears and discoloration remain in the finished pieces of decoupage. Colors may vary slightly each time the same piece is made. All of the glass we use is hand made and natural variations in the glass may occur.
We accept American Express, Mastercard, Visa and online store credits. All credit card transactions are conducted on a secure server.
Tax of 8.875% will be added to all orders shipped to New York
Tax of 6.25% will be added to all orders shipped to Massachusetts
ORDER TURNAROUND TIME
Each of John Derian’s designs is handmade to order in his New York studio by a small staff of artisans. For any order placed through our website, please allow a 2-4 week lead-time until your items(s) are ready for shipment. We try to accommodate rush orders where possible, please contact firstname.lastname@example.org before placing your order.
Please allow 2-4 weeks for your order to be handmade and ready for shipment
All orders will ship via UPS Ground.
Once you place your order, you will receive an e-mail within 72 hours confirming that your order has gone into production and that your card has been charged. It may take up to 4 weeks from receipt of your order confirmation for your items to be ready to ship. You will receive another e-mail once the item has shipped with tracking information.
The minimum shipping charge is $20. Orders that exceed the minimum charge due to weight or size will be calculated at checkout. A signature is required upon delivery. UPS will attempt to deliver to your address 3 times. John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Customers can select to “ship with no signature required” at checkout. Should you waive signature upon delivery, neither UPS nor John Derian Company can be held responsible for your package once it is left at your door. UPS will not deliver to PO Boxes or military addresses. We do not accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.
Very occasionally UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
We use recycled and recyclable shipping and packing materials whenever possible.
We do not share any of your information with anybody ever.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as UPS has inspected and obtained possession of the original package and the replacement products are available for shipment.
If for any reason you are not satisfied with your purchase you may return it to us for an exchange or online store credit or combination of both within 10 days of receiving the item. Please note, there are no returns on Hugo Guinness prints. Online store credits can be used either online or at our retail store and will expire after 1 year.
Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs.
To make a return, please email email@example.com for a return authorization form BEFORE you send back the item. Please include a print out of the Return Form with the merchandise you are returning. Items without a return authorization form cannot be accepted.
John Derian Company is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend using UPS or FedEx and insuring the item for its full value.
Once we receive the merchandise, the return will be processed within 72 hours and you will receive a confirmation e-mail with either your online store credit information or an order confirmation for the item you have requested in exchange.
Please ship returns to:
John Derian Company / Online Returns
195 Chrystie Street, Suite 101
New York, NY 10002