CareHand wash with mild soap. Avoid citrus-based detergents or abrasives to preserve unique finish.
There is a minimum shipping charge of $25. Orders that exceed the minimum charge due to weight or size will be calculated at checkout.
Free shipping on most orders of $200 or more within the contiguous US; this does not apply to returns or exchanges.
For larger items, additional shipping costs may be required and will be added to the total at checkout. Eligible items will include “Additional Flat Rate Shipping” on their respective product pages. Large furniture pieces, such as cabinets, chairs, sofas, and ottomans, must be ordered via phone or email for additional shipping estimates.
Call 212-677-8408 or email email@example.com.
Our decoupage pieces are handmade to order. Please allow 2-4 weeks for production.
Orders not including decoupage typically ship within 5-10 business days.
Hugo Guinness pieces are hand printed and framed, orders take between 4 to 6 weeks to ship and all sales are final. Please keep this in mind when placing your order.
If you would like to receive your order sooner, please email firstname.lastname@example.org to receive an expedited shipping quote.
We ship most orders complete. Should there be significant differences in items’ lead times, we will reach out and provide the option to ship items separately. There will be additional shipping charges if you decide to receive items separately.
We will send an email notification with UPS tracking information once your order has shipped.
We ship via UPS Ground only, which does not deliver to P.O. Boxes. Please provide a non-P.O. Box address for shipping when checking out.
RETURNS & EXCHANGES
Online orders may be returned for store credit or exchange within 10 days of receiving your items. Merchandise must be in original condition and its packaging to be accepted for return. We do not offer refunds for returned items.
Unless the return is a result of our error or damage in shipping, we do not credit original, return or exchange shipping costs.
Please note that there are no returns on Hugo Guinness prints, holiday merchandise such as ornaments and tree toppers, or any item marked Final Sale.
Tax will be added to all orders shipped to New York and Massachusetts.
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen, it is important that you keep all of the original packaging and immediately contact email@example.com. We will replace your item and reship as soon as UPS has inspected your box and obtained possession of the original package, and the replacement products are available for shipment.
You are responsible for accepting your order delivery. Delivery charges are not refundable for unsuccessful delivery attempts. If you require a signature, please note it in the ‘Special Instructions’ box when checking out.
John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Should you require a signature, UPS will attempt delivery 3 times before returning the shipment to the sender.
Very occasionally, UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
We use recycled and recyclable shipping and packing materials whenever possible.
Free in-store pick-up is available for all online orders at our East Village shop. Once your order is placed, we will reach out to you to confirm and schedule a pickup time. Please note that decoupage items are made to order and need at least two weeks for production. All other items are subject to availability.
Curbside pick-up is available Tuesday-Saturday from 11:30am-2pm & 3pm-6pm at 10 E. 2nd St.