Based in Germany and family owned since 1894, Ino Schaller utilizes moulds that have been in their family since the very beginning. Their plastic felted and papier-mâché creations originally came to life in the 1950’s and they continue to make these adorable animals today.
Free shipping on most orders of $200 or more within the contiguous US; this does not apply to returns or exchanges.
For larger items, additional shipping costs may be required and will be added to the total at checkout. Eligible items will include “Additional Flat Rate Shipping” on their respective product pages. Large furniture pieces, such as cabinets, chairs, sofas, and ottomans, must be ordered via phone or email for additional shipping estimates.
Call 212-677-8408 or email firstname.lastname@example.org.
Our decoupage pieces are handmade to order. Please allow 2-4 weeks for production.
Orders not including decoupage typically ship within 5-10 business days.
We ship most orders complete. Should there be significant differences in items’ lead times, we will reach out and provide the option to ship items separately. There will be additional shipping charges if you decide to receive items separately.
We will send an email notification with UPS tracking information once your order has shipped.
RETURNS & EXCHANGES
Unless the return is a result of our error or damage in shipping, we do not credit original, return or exchange shipping costs.
Please note that there are no returns on Hugo Guinness prints, holiday merchandise such as ornaments and tree toppers, or any item marked Final Sale.
Tax will be added to all orders shipped to New York and Massachusetts.
John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Should you require a signature, UPS will attempt delivery 3 times before returning the shipment to the sender.
We use recycled and recyclable shipping and packing materials whenever possible.
Curbside pick-up is available Tuesday-Saturday from 11:30am-2pm & 3pm-6pm at 10 E. 2nd St.