FAQs

QUESTIONS ABOUT YOUR ORDER

Please email us at online@johnderian.com or call 1-800-677-3207. We are here to answer your questions Monday-Friday from 9am-5pm EST.

ORDER BY PHONE

If you wish to order by phone, please contact our retail shop at 212-677-3917.

LEAD TIMES

Our decoupage pieces are handmade to order. Please allow 2-4 weeks for production.
Orders not including decoupage typically ship within 5-10 business days.
If you would like to receive your order sooner, please email online@johnderian.com to receive an expedited shipping quote.

PAYMENT

We will process your payment once we confirm the items are available, but it may take up to 4 weeks from receipt of your order confirmation for your items to be ready to ship.

GIFT-WRAPPING

We offer our signature gift wrapping on eligible products for a small fee of $5.00 per item. To have your piece gift wrapped, please select the “With Gift Box” or “With Gift Wrap” option when adding an item to your cart. Each “With Gift Box” piece comes wrapped in our custom script tissue and placed in a classic embossed brown box, tied in colorful ribbons. Each “With Gift Wrap” piece comes wrapped in our custom script tissue and tied and colorful ribbons. Please note that not all items can be gift wrapped, such as ornaments or larger items.

GIFT NOTES

To include a note, please enter the message into the ‘Special Instructions’ box in your cart.

TO THE TRADE

Trade discounts are offered through our retail shop. Please call 212-677-3917 or email shop@johnderian.com.

ABOUT OUR DECOUPAGE

John Derian’s designs are based on antique and vintage imagery. To preserve the antique character of the images, imperfections that are found in the source materials such as tears and discoloration remain in the finished pieces of decoupage. Colors may vary slightly each time the same piece is made. All of the glass we use is hand made and natural variations in the glass may occur.