SALE FAQ

-Sale decoupage items may be showroom samples or include unique production variations or slight imperfections due to the nature of an item being handmade. 
-Plate hangers and gift wrap are not included.
-All sales are final and are not eligible for return.

FINAL SALE & RETURNS

All items are final sale and not eligible for return or exchange.

ORDERING

Orders containing sale items must be made online only. We will not accept sale orders over the phone or through email. For any sale-related questions please reach out to online@johnderian.com. 

Please note, items placed in shopping carts are not reserved or guaranteed for purchase. Due to limited sale quantities and high order volume, items may be purchased by a separate customer and automatically removed from your cart once the item is out of stock.

ORDER CHANGES

Orders are processed individually and cannot be combined or edited once placed.

LEAD TIMES

Orders containing sale items are not eligible for expedited shipping. Due to an increase in order volume, orders may take up to three weeks for delivery. We appreciate your understanding and patience.

INTERNATIONAL SHIPPING

Sale items are only available for shipping within the contiguous US and are not eligible for international shipping.

SHIPPING COSTS

There is a minimum shipping charge of $25. Orders that exceed the minimum charge due to weight or size will be calculated at checkout.
Free shipping on most orders of $250 or more within the contiguous US.

SHIPPING CONFIRMATION

We will send an email notification with UPS tracking information once your order has shipped.

We ship via UPS Ground only, which does not deliver to P.O. Boxes. Please provide a non-P.O. Box address for shipping when checking out.

PICK-UP ORDERS

Free in-store pick-up is available for all sale orders at our East Village shop. Once your order is placed, we will reach out to you to confirm and schedule a pickup time. Please note that due to a high volume of sale orders, pick-up times will vary and may be up to three weeks to complete. In-Store pick-up is available Tuesday-Sunday from 11:30am to 6pm at 8 E. 2nd St. NY, NY.

TAX

Tax will be added to all orders shipped to New York and Massachusetts.

DAMAGES

Despite our best efforts to prevent it, items may get damaged during shipping. If this happens, it is important that you keep the original box plus ALL packing material and immediately contact online@johnderian.com. We will reship as soon as UPS has processed the claim for the original package and the replacement product(s) are available for shipment. Due to limited sale quantities, we may not be able to replace the original item. We will contact you with available options should this occur.

SIGNATURE REQUIRED

You are responsible for accepting your order delivery. Delivery charges are not refundable for unsuccessful delivery attempts. If you require a signature, please note it in the ‘Special Instructions’ box when checking out.
John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Should you require a signature, UPS will attempt delivery 3 times before returning the shipment to the sender.

Very occasionally, UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.

We use recycled and recyclable shipping and packing materials whenever possible.

DESIGNER DISCOUNTS

Please note, designer discounts can not be applied to sale items.