ABOUT OUR PRODUCTS
John Derian’s designs are based on vintage imagery. To preserve the antique character of the images, imperfections that are found in the source materials such as tears and discoloration remain in the finished pieces of decoupage. Colors may vary slightly each time the same piece is made. All of the glass we use is hand made and natural variations in the glass may occur.
We accept American Express, Mastercard, Visa and online store credits. All credit card transactions are processed on a secure server. Tax will be added to all orders shipped to New York and Massachusetts.
ORDER TURNAROUND TIME
Each of John Derian’s designs is handmade to order in his New York studio by a small staff of artisans. For any order placed through our website, please allow a 2-4 week lead-time until your items(s) are ready for shipment. We try to accommodate rush orders where possible, please contact firstname.lastname@example.org before placing your order.
DECOUPAGE GIFT WRAP
We offer our signature gift wrapping for a small fee of $3.00 per item. Each piece comes wrapped in OUR custom script tissue then presented in a classic embossed brown box tied in colorful ribbons. To have your piece gift wrapped, please select the “With Gift Box” option when adding an item to your cart. There is also the option to add a gift message. To include a note, please enter the message into the 'Special Instructions’ box in your cart.
E-gift cards are available for purchase online only and are redeemable at johnderian.com or at any of our retail locations. All gift cards are non-returnable and do not have additional processing fees or expiration dates. Upon ordering, please note that it may take up to 72 hours to retrieve gift card code.
Please allow 2-4 weeks for your order to be handmade and ready for shipment. All orders will ship via UPS Ground.
Once you place your order, you will receive an e-mail within 72 hours confirming that your order has gone into production and that your card has been charged. It may take up to 4 weeks from receipt of your order confirmation for your items to be ready to ship. You will receive another email once the item has shipped with tracking information.
The minimum shipping charge is $25. Orders that exceed the minimum charge due to weight or size will be calculated at checkout. A signature is required upon delivery. UPS will attempt to deliver to your address 3 times. John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Customers can select to “ship with no signature required” at checkout. Should you waive signature upon delivery, neither UPS nor John Derian Company can be held responsible for your package once it is left at your door. UPS will not deliver to PO Boxes or military addresses. We do not accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.
Free shipping on most orders of $200 or more; this does not apply to returns or exchanges. For larger items, additional shipping costs may be required and will be added at to the total at checkout. Eligible items will include “Additional Flat Rate Shipping" on their respective product page. Large furniture pieces such as cabinets, chairs, couches, and ottomans must be ordered via phone or email for additional shipping estimates.
Very occasionally UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
We use recycled and recyclable shipping and packing materials whenever possible.
Free Curbside pick-up is available for all online orders at our East Village shops. Once your order is placed, we will reach out to you to confirm and schedule a pickup time. Please note that decoupage items are made to order, so allow up to two weeks for production. All others items are subject to availability. Curbside pick-up is available Tuesday, Wednesday and Thursday from 12 pm- 3 pm at 10 E 2nd Street. Due to the high volume of orders, we ask you to please arrive no later than 15 minutes after your scheduled time.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as UPS has inspected and obtained possession of the original package and the replacement products are available for shipment.
Please ship returns to:
John Derian Company / Online Returns
195 Chrystie Street, Suite 101
New York, NY 10002