ABOUT OUR PRODUCTS
John Derian’s designs are based on vintage imagery. To preserve the antique character of the images, imperfections that are found in the source materials such as tears and discoloration remain in the finished pieces of decoupage. Colors may vary slightly each time the same piece is made. All of the glass we use is hand made and natural variations in the glass may occur.
We accept American Express, Mastercard, Visa and online store credits. All credit card transactions are processed on a secure server. Tax will be added to all orders shipped to New York and Massachusetts.
ORDER TURNAROUND TIME
Each of John Derian’s designs is handmade to order in his New York studio by a small staff of artisans. For any order placed through our website, please allow a 2-4 week lead-time until your items(s) are ready for shipment. We try to accommodate rush orders where possible, please contact firstname.lastname@example.org before placing your order.
Please allow 2-4 weeks for your order to be handmade and ready for shipment. All orders will ship via UPS Ground.
Once you place your order, you will receive an e-mail within 72 hours confirming that your order has gone into production and that your card has been charged. It may take up to 4 weeks from receipt of your order confirmation for your items to be ready to ship. You will receive another email once the item has shipped with tracking information.
The minimum shipping charge is $20. Orders that exceed the minimum charge due to weight or size will be calculated at checkout. A signature is required upon delivery. UPS will attempt to deliver to your address 3 times. John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Customers can select to “ship with no signature required” at checkout. Should you waive signature upon delivery, neither UPS nor John Derian Company can be held responsible for your package once it is left at your door. UPS will not deliver to PO Boxes or military addresses. We do not accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.
Very occasionally UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
We use recycled and recyclable shipping and packing materials whenever possible.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as UPS has inspected and obtained possession of the original package and the replacement products are available for shipment.
Please ship returns to:
John Derian Company / Online Returns
195 Chrystie Street, Suite 101
New York, NY 10002